Shopping Cart

Email: service@hulahope.com

UPGRADE YOUR HULA HOOP TO A HULAHOPE®

English EN German DE

SHIPPING & WARRANTY

SHIPPING

Free & fast USA and Germany local delivery is available from Hulahope.

Delivery Time = Processing Time + Shipping Time.

Processing Time: 1-2 days after our acceptance of your order. 

Shipping Time:  2-7 working days

Overseas delivery to help you save money

Processing Time: 1-2 days after our acceptance of your order. 

Shipping Time:  7-12 working days

However, timescales or dates indicated for delivery may be affected by force majeure.

Marketplace covered: USA, Germany

Warehouse:

  1. 1000 High Street, PERTH AMBOY 8861, New Jersey, USA
  2. Door 5 Assar-Gabrielsson-Str. 11-13,Dietzenbach,Germany

RETURN & REFUND POLICY

Hulahope provides a straight forward warranty that is processed in the most hassle-free way.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Hulahope’s warehouse for inspection, the refund process will begin.

  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, buyer is responsible for shipping costs
  • For non-quality related warranty claims, Hulahope refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.

1-Year Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Hulahope are covered by an extensive 1-Year warranty, starting from the date of purchase.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Hulahope will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same 1-Year warranty.Warranties on products are void after having been fully refunded.

Process:

  • Buyer must provide sufficient proof of purchase
  • Hulahope must document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required
  • It may be necessary to return an item for quality inspection
  • For defective items that Hulahope needs to be returned, warranties on those replacements are void if the wrong item is returned to Hulahope or if the defective item is not returned.

Valid proof of purchase:

  • Order number from online purchases made through Hulahope
  • Sales invoice

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 30 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original 1-Year warranty claim request period.

Shipping costs must be covered by buyer in the following situations:

  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer’s accidental returns
  • Returning personal items
  • Returning items claimed to have defects but found by Hulahope quality control to be in working condition
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from illegitimate resource

Hulahope is not liable for:

  • Returning personal items sent to Hulahope

When returning items with a prepaid shipping label provided by Hulahope, Hulahope takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Hulahope does not provide refunds for items damaged in transit for non-quality related warranty claims.

Free & Fast local delivery

Orders for USA and Germany

Easy 30 days returns

30 days money back guarantee

1 year warranty claim

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa